CN
Chael N

1 reviews | Active since Aug 2017

15 Aug 2017, 05:39

Vumatel to be avoided at all cost!

Don't even bother to try and get any Fibre or service out of Vumatel! You can't even complain about bad service as there is NO Service and NO one will listen. I app**** over 2 months ago for a Fibre line from Vumatel. Up to date no has contacted me. I have sent emails and no one even acknowledge receipt of your emails, let a lone getting a response. Don't even try and call the call centre - they are clueless! I called them and they informed me that the complex I live in is not live. The joke is my neighbour and several other people in the complex already had fibre for months!!! I have never received such bad service from any company in South Africa. This is another sad story from Niel Schoeman, CEO of Vumatel adding to the long list of companies such as Telkom and Eskom with poor service delivery as we all came to be accustomed in South Africa.

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Replies (5)
Vumatel
Vumatel's reply15 Aug 2017, 19:47
Official

Hi Chael

We sincerely apologise for this and any inconvenience caused. Please could you kindly share your contact details and physical address with us so that we can look into this right away and escalate it accordingly?

Should you require any further assistance, please email us at *** .

Once again we sincerely apologise for this.

Kind regards,

The VUMA Team

CN
Chael N's update31 Aug 2017, 12:54
Reviewer Update
Even after complaining on Hellopeter and providing my information to Vuma Team, 2 weeks ago and still nothing!! This AGAIN clearly proofs how *********** Vuma really is. They don't care about their public image at either.
Vumatel
Vumatel's reply31 Aug 2017, 13:42
Official

Hi Chael

You will be contacted immediately to assist you and resolve.

Kind regards

Vuma Team

Vumatel
Vumatel's reply31 Aug 2017, 13:42
Official

Hi Chael

You will be contacted immediately to assist you and resolve.

Kind regards

Vuma Team

Vumatel
Vumatel's reply31 Aug 2017, 13:42
Official

Hi Chael

You will be contacted immediately to assist you and resolve.

Kind regards

Vuma Team