WN
Wanda N
1 reviews | Active since Jan 2019
25 Jan 2019, 14:06
Vumatel the worst service provider in the game
I have never been subjected to such dismal service, these people have no sense of customer appreciation, nothing but delays and lies.
They are an absolute disgrace and if by any chance you have the blessing of using an alternative, take my word for it, rather spend your hard earned money elsewhere.
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Replies (2)0
Replies (2)
Vumatel's replyOfficial
25 Jan 2019, 16:05Good day Wanda,
Thanks for making contact with us.
We truly apologise for the experience, we will make contact with you to assist.
Kind regards
The Vuma Team
Thanks for making contact with us.
We truly apologise for the experience, we will make contact with you to assist.
Kind regards
The Vuma Team
Vumatel's reply25 Jan 2019, 16:05
Official
Good day Wanda,
Thanks for making contact with us.
We truly apologise for the experience, we will make contact with you to assist.
Kind regards
The Vuma Team
Thanks for making contact with us.
We truly apologise for the experience, we will make contact with you to assist.
Kind regards
The Vuma Team
WN
Wanda N's updateReviewer Update
29 Jan 2019, 18:22Well your people came out YET MY LINE IS STILL not working.
this speaks volumes about the poor service you are synonymous with, I spoke to a Noluthando Mazibuko at your support centre just after 1pm and she told me there was no issue with the line, she couldnt see any problems,
Given from VOX logged a call at 13:25, noone in your organisation cared to notice that my connection issue has been on going for weeks, Now your people claim they have no record of the ticket being logged by Given.
Glenford Tloubatla, Saw a fault finally logged a ticket at 17:45
Tholani Ngotshane has also been of no assistance, other than telling me they must escalate to another technician, "The ticket has not assigned"
I have been logging complaints since the 15th of January and yet you people cannot get sort out a simple connection.
what is most frustrating is I had to go through this platform to get feedback from Piet in the AFP department (Blairgowrie), who is ignoring my texts and calls as he did all of last week.
I need an urgent resolution because this has taken far too long as it stands, and I have sacrificed enough of my time to accommodate your bumbling technical team.
WN
Wanda N's update29 Jan 2019, 18:22
Reviewer Update
Well your people came out YET MY LINE IS STILL not working.
this speaks volumes about the poor service you are synonymous with, I spoke to a Noluthando Mazibuko at your support centre just after 1pm and she told me there was no issue with the line, she couldnt see any problems,
Given from VOX logged a call at 13:25, noone in your organisation cared to notice that my connection issue has been on going for weeks, Now your people claim they have no record of the ticket being logged by Given.
Glenford Tloubatla, Saw a fault finally logged a ticket at 17:45
Tholani Ngotshane has also been of no assistance, other than telling me they must escalate to another technician, "The ticket has not assigned"
I have been logging complaints since the 15th of January and yet you people cannot get sort out a simple connection.
what is most frustrating is I had to go through this platform to get feedback from Piet in the AFP department (Blairgowrie), who is ignoring my texts and calls as he did all of last week.
I need an urgent resolution because this has taken far too long as it stands, and I have sacrificed enough of my time to accommodate your bumbling technical team.