Vumatel the Worst

Good Day,

I would like to formally express my frustration regarding the ongoing service issues we are experiencing with Vumatel.

Vumatel is the only fibre provider available in our complex, and our internet connection is down on an almost weekly basis. The frequency of these outages is completely unacceptable and is having a significant impact on our household.

Both my husband and son work from home and rely on a stable internet connection to perform their jobs. As a result of these repeated service interruptions, they are losing valuable working time and income. We are paying for a service that is not being delivered consistently.

We understand that occasional technical issues can occur, but the current level of service has become a recurring problem rather than an exception. We request urgent intervention and a permanent solution to address the reliability of the fibre network in our complex.

Please provide feedback on the cause of these ongoing outages and the steps being taken to prevent them from recurring.

Louise *** ***