JO
Jacques O
1 reviews | Active since Jun 2019
05 Sept 2022, 10:29
Vumatel, The worst!
Vumatel, The worst!
Can I please request feedback on Ticket ID: RHW-***7
Long story short...
Moved into a new property, followed all the steps, made payment, awaiting Vumatel to activate my fibre line!!! It's been a month! Everything submitted, cancelation from previous owners, proof of address, etc...
Can this please be resolved! You been picking up an active line for more than a month now! This is ridiculous!
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
05 Sept 2022, 11:52Good day Jacques
Thank you for getting in touch and taking our call.
We have escalated your order for activation and we will revert once the line is up and running.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Thank you for getting in touch and taking our call.
We have escalated your order for activation and we will revert once the line is up and running.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Vumatel's reply05 Sept 2022, 11:52
Official
Good day Jacques
Thank you for getting in touch and taking our call.
We have escalated your order for activation and we will revert once the line is up and running.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Thank you for getting in touch and taking our call.
We have escalated your order for activation and we will revert once the line is up and running.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
JO
Jacques O's updateReviewer Update
07 Sept 2022, 09:28Good day,
This has become a **** show!
I'm still awaiting feedback regarding my fibre line being activated. You requested documents, which I sent to both Afrihost and Vumatel. This is extremely frustrating and your level of unprofessionalism and not giving a **** about your customers says a lot about your company!
There's no level of urgency!!!! It's been more than a month and I'm still waiting! PATHETIC, PATHETIC, PATHETIC!!! I need to speak to someone in Management! For **** sakes... what else do you need to activate the ****in line?
You can be assured that I will never recommend your services to anyone!
This has become a **** show!
I'm still awaiting feedback regarding my fibre line being activated. You requested documents, which I sent to both Afrihost and Vumatel. This is extremely frustrating and your level of unprofessionalism and not giving a **** about your customers says a lot about your company!
There's no level of urgency!!!! It's been more than a month and I'm still waiting! PATHETIC, PATHETIC, PATHETIC!!! I need to speak to someone in Management! For **** sakes... what else do you need to activate the ****in line?
You can be assured that I will never recommend your services to anyone!
JO
Jacques O's update07 Sept 2022, 09:28
Reviewer Update
Good day,
This has become a **** show!
I'm still awaiting feedback regarding my fibre line being activated. You requested documents, which I sent to both Afrihost and Vumatel. This is extremely frustrating and your level of unprofessionalism and not giving a **** about your customers says a lot about your company!
There's no level of urgency!!!! It's been more than a month and I'm still waiting! PATHETIC, PATHETIC, PATHETIC!!! I need to speak to someone in Management! For **** sakes... what else do you need to activate the ****in line?
You can be assured that I will never recommend your services to anyone!
This has become a **** show!
I'm still awaiting feedback regarding my fibre line being activated. You requested documents, which I sent to both Afrihost and Vumatel. This is extremely frustrating and your level of unprofessionalism and not giving a **** about your customers says a lot about your company!
There's no level of urgency!!!! It's been more than a month and I'm still waiting! PATHETIC, PATHETIC, PATHETIC!!! I need to speak to someone in Management! For **** sakes... what else do you need to activate the ****in line?
You can be assured that I will never recommend your services to anyone!
Vumatel's replyOfficial
08 Sept 2022, 12:11Good day
As per our telephone conversation, your line was released and it has been activated.
Should you require further assistance, do not hesitate to contact us.
Kind regards
The Vuma Team
As per our telephone conversation, your line was released and it has been activated.
Should you require further assistance, do not hesitate to contact us.
Kind regards
The Vuma Team
Vumatel's reply08 Sept 2022, 12:11
Official
Good day
As per our telephone conversation, your line was released and it has been activated.
Should you require further assistance, do not hesitate to contact us.
Kind regards
The Vuma Team
As per our telephone conversation, your line was released and it has been activated.
Should you require further assistance, do not hesitate to contact us.
Kind regards
The Vuma Team