Vumatel - The New Telkom

I am really at a loss for words here, we have been without internet since Monday, every time I contact the call center we get a different story. I logged a fault on Monday afternoon at 15:21.

This mornings story was to say that our fault had been assigned to a technician that only worked night duty, this after been told for two day that a technician had been assigned and then yesterday afternoon that they technician was apparently working on the problem.

Not once has a technician even bothered to contact us.

Escalation after escalation, nothing happens. Call Center agents refuse to put you through to service managers.

I actually think it is disgraceful.

Please can someone help me get this resolved this morning.

Reference : ISP-32496