KO
Keith O
1 reviews | Active since Mar 2016
08 Jul 2024, 09:18
Vumatel the absolute worst.
Vumatel has had the line cancellation from my previous ISP since 30/06/2024, the line still has not been released as of 08/07/2024. The Call Centre cannot help or put me through to any other department to assist. I've been stuck for over a week with no fibre and my business is going under because of this. I cannot shout it loud enough that Vumatel are the most useless bunch of idiots with constant contradictions everytime I call.
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
08 Jul 2024, 10:39Good day Keith
Thank you for taking our call. Please note that we have escalated your ticket to our application support team.
Regards
The Vuma team
Thank you for taking our call. Please note that we have escalated your ticket to our application support team.
Regards
The Vuma team
Vumatel's reply08 Jul 2024, 10:39
Official
Good day Keith
Thank you for taking our call. Please note that we have escalated your ticket to our application support team.
Regards
The Vuma team
Thank you for taking our call. Please note that we have escalated your ticket to our application support team.
Regards
The Vuma team
KO
Keith O's updateReviewer Update
10 Jul 2024, 08:05I’ve had two calls from Vumatel since this posting this message, promising escalation of my issue. This has still not been resolved as Afrihost still cannot place the order and even with then logging and escalating the issue, they have had no feedback from Vumatel and I’m the one sitting with out internet for over a week now, not that Vumatel gives a Continental about that.
KO
Keith O's update10 Jul 2024, 08:05
Reviewer Update
I’ve had two calls from Vumatel since this posting this message, promising escalation of my issue. This has still not been resolved as Afrihost still cannot place the order and even with then logging and escalating the issue, they have had no feedback from Vumatel and I’m the one sitting with out internet for over a week now, not that Vumatel gives a Continental about that.
KO
Keith O's updateReviewer Update
10 Jul 2024, 11:18Vumatel is passing the buck now to Afrihost and Afrihost is saying they have escalated the issue to Vumatel. So guess who is stuck in the middle with no internet?
KO
Keith O's update10 Jul 2024, 11:18
Reviewer Update
Vumatel is passing the buck now to Afrihost and Afrihost is saying they have escalated the issue to Vumatel. So guess who is stuck in the middle with no internet?