Vumatel textbook responses

If I could give 0 stars I would. There is no way way of getting hold of anyone other than call centre agents. You get a standard reply from them every time you call in or address your situation on social media. I tried to google their executive team contact details, but it's not visible to public. How does one escalate a situation when there is no transparency in the organization. It's been more than a week that I have been battling ****erally every day) for the company to accept the order from Afrihost so that my fibre line can be installed, but it's the same text book answer, with no assistance on their behalf to expedite the situation. I want someone from management to contact me so that the matter can be resolved immediately. If matters do not get resolved by today, I will be going directly to provincial or national level. With the economic climate we are in, we do not expect to receive service like this. I asked on social media for contact details of someone in management and I haven't received any response to that question. I await the call today. I refuse to wait 6 months before I start taking action. Regards Randy