Vumatel terrible service with Afrihost

We had vumatel installed at our house with one of their worst service providers. A month ago now we canceled with that ISP and request to transfer to Afrihost. We were told it would take 3 day to "clear the line" (not sure what that's supposed to mean. I don't work in that industry) after a month of calling fighting and arguing nothing has been done. You can see how this is not the promised 3 days. Considering we already canseled with one provider due to service it seems it is vuma responsible for this utter disregard of the promises they make. We have been told the person to whom we escalated this 6 times now has done nothing to nor responded even. Person by the name Yolandie Botha. How the hell can you not action a simple transfer a line from one ISP to another on a line already installed Vumatel. How is it this possible at all. The address is 33a Moshoeshoe Street in Meadowlands Soweto. I would not recommend anyone try this with Vuma as you will spend more time and efforts not getting answered or service than what the Internet is worth. Rather use Rain or anybody else really. This is is pathetic and I see so many of the same complaints. Think public should become made aware. You also can't call or email vuma directly so they don't have to care about their service level cause they can't beat contacted. What madness. These companies do have a history of poor service but let me assure you not one has been this terrible