VUMATEL TERRIBLE SERVICE

DO not use vumatel to install your fibre line, apparently when they arrive to install the line, you are informed that you as the client should not do anything further and once your router is delivered that all you would need to do is plug in and all should work. NOT THE CASE....you as the client have to follow up a week later with your IPS provider just to discover that Vumatel has NOT informed them about your installation nor have they configured your line/router. This job now falls on the client to follow up and inform their IPS provider, to top it all off the router delivery is now delayed by another week, luckily IPS provider dispatched the router within 1 day(amazing on their part to try and recovery from the terrible service delivery from Vumatel that i received). Router activation cannot be completed via IPS provider as Vumatel did not configure the router service suspended awaiting provider completion (48hrs for feedback) and when you call them make sure your emergency happens during the week, if any calls are logged on a friday no one will assist you with a quick turn arround time for a solution nor will it be escalated, and weekend calls are for JOKES too as no manager at Vumatel works on a weekend and no one can remotely do the configuration for you over the weekend, as per the call centre. Service is terrible, but i have a router and nothing i can do with it, the joys of NO FIBRE and a sitting duck router!! Vumatel does not follow up nor do they make contact 7 days and all i received was an SMS for the ticket call that i had to log on friday to find out why my router has no internet connection. According to the call centre Vumatel will send me an email or SMS as to when the configuration will be done BUT no SLA was given at all....... WHEN DO I RECEIVE IT AND DO I NEED TO ONLY CALL DURING A WORKING WEEK TO GET RID OF THIS TERRIBLE SERVICE AND CANCEL. Advise to all IPS providers, Vumatel will ensure you loose more clients faster than you can keep them!!!!!