TF
Tertia F

1 reviews | Active since Mar 2021

10 Oct 2022, 09:07

Vumatel Terrible Fibre Provider - stay away!!

Terrible company. Waiting since Friday for them to check my,line. My ISP is Afrihost. Now this morning, Afrihost informs me that Vumatel don't even have my address on their system, due to the fact that they took over the company from SADV. Maybe Vuma should get their act together before buying more companies, as they can't even handle the workload they have now! Really pathetic.

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Replies (6)
TF
Tertia F's update10 Oct 2022, 12:01
Reviewer Update
Hi Ntswaki,
Thanks for the calls. However nobody else has called me as yet?
Kind regards,
Rertia
TF
Tertia F's update10 Oct 2022, 12:53
Reviewer Update
Who is the company that has to do ONT Co figuration? Is it Vumatel or Afrihost?
TF
Tertia F's update10 Oct 2022, 13:00
Reviewer Update
Okay thanks.
TF
Tertia F's update10 Oct 2022, 13:20
Reviewer Update
Hi Mswaki,
On the ipconfig, there is no DEFAULT GATEWAY. You need to send out a technician, please. What is your number please?
TF
Tertia F's update10 Oct 2022, 15:25
Reviewer Update
Hi Mswaki,
I am still waiting for your maintenance technician guy to make an appointment with me. I am sick and tired of sitting here waiting. This has been going on since Friday.
TF
Tertia F's update10 Oct 2022, 15:45
Reviewer Update
This is the message I now get from Vumatel. [10/10, 3:39 pm] Skumbuzo Vumatel: Hi mam we have picked up a issue kindly contact afrihost and as for them to create a new activation order and accept the order
[10/10, 3:40 pm] Skumbuzo Vumatel: The Fsan was still with supersonic and git a guy to assist afrihost now need to create a activation order and accept immediately. I will NOT wait another day for you to come and fix my line. I hope your technicians are on their way, or when my husband gets home, he will pull all your wires out of my house and throw it into the street. Tired of this.