Vumatel - Terrible customer service

After receiving notification from Vumatel that the Fibre has gone live in my area I still have not received any feedback from Vumatel regarding installation. When contacting them I keep getting different versions of the story.

Firstly I received confirmation that my order has been scheduled. But when I phoned them again to confirm dates I was told that due to multiple orders my installation was rejected.

When I asked the agent to log a new request to schedule the installation I was told to take it up with the ISP I will be joining...This does not make any sense.

Now I have a situation where Vumatel and the ISP are pointing fingers at each other and I am stuck in the middle, with now internet. I have seen from all the other complaints on Hellopeter that this is a common trend with Vumatel. So I am horrified of the road ahead to have fibre installed.

I NEED HELP!