Vumatel Terrible.

I would like to express my extreme dissatisfaction with the service I have been receiving from Vumatel.

Despite paying a significant monthly fee for fibre services, we experience outages and connectivity issues on an almost weekly basis. Reliable internet has become a necessity, especially for households where people work and study from home, yet Vumatel has consistently failed to provide a stable service.

My son studies and works remotely, and these repeated outages have a direct impact on his ability to attend online classes, complete assignments, and perform his job responsibilities. At the time of writing this complaint, we have been without internet access since Friday, forcing our family to make alternative arrangements and incur additional costs just to stay connected.

What is most frustrating is that this is not an isolated incident. Fibre outages have become a regular occurrence, and it seems that every week there is another disruption. For a company that markets itself as a leading fibre provider, the level of service reliability is simply unacceptable.

Customers pay premium prices for a service they expect to be dependable. Instead, we are left dealing with repeated downtime, poor communication, and ongoing inconvenience.

I would appreciate a proper explanation for these recurring outages, a commitment to improving service reliability, and consideration for compensation or service credits for the prolonged downtime and continual disruptions.

At this stage, I cannot recommend Vumatel based on my experience.