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Shaun T
1 reviews | Active since Jun 2014
01 Jan 2023, 11:58
Vumatel Terminates Fibre without Notice or Authorisation!!!!!
So Vumatel has terminated my fibre line without any notification to me or my ISP. In fact my ISP had no idea about this according to them. I have now been without internet since Friday morning. My ISP tells me that Vumatel takes 72 hours just to respond to them about issues, so I guess my awesome service from Vumatel has been proved to be incorrect. I want to know who requested the termination and who authorised this, and what is Vumatel going to do to compensate me for the loss of internet and loss of business from home for 3 days so far!!! And this at R950/hr at least!!!
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Shaun T's updateReviewer Update
03 Jan 2023, 09:56I am going to invoice Vox at R3000/day for no internet thanks to Vumatel terminating this line without notification to me or my ISP!! They can invoice Vumatel for this in return!! I want to know from BOTH Vox and Vumatel who requested this termination and who authorised it. I will this by end of today 3 January 2023, who I am contacting ICASA!!!!!!!!
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Shaun T's update03 Jan 2023, 09:56
Reviewer Update
I am going to invoice Vox at R3000/day for no internet thanks to Vumatel terminating this line without notification to me or my ISP!! They can invoice Vumatel for this in return!! I want to know from BOTH Vox and Vumatel who requested this termination and who authorised it. I will this by end of today 3 January 2023, who I am contacting ICASA!!!!!!!!
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Shaun T's updateReviewer Update
06 Jan 2023, 08:21So if you are saying you are "here waiting to assist you", then why aren't answering the actual issue and questions I have asked. Or is Vumatel dodging the issue????
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Shaun T's update06 Jan 2023, 08:21
Reviewer Update
So if you are saying you are "here waiting to assist you", then why aren't answering the actual issue and questions I have asked. Or is Vumatel dodging the issue????