AS
Angus S
1 reviews | Active since Mar 2009
11 Dec 2024, 14:50
Vumatel technician disconnects me to connect my neighbour up to fiber.
A vumatel technician came to work on my neighbours internet link to connect him up yesterday and he promptly cut my fiber! I went and spoke to him and he promised to fix my link immediately. Next thing he disappeared and 1.5 days later I remain without connectivity! I work from home so this is a massive issue! My ISP has followed up 3 times with Vumatel and escalated it with no success. **** customer service by your mobile team Vumatel!
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Replies (2)AS
Angus S's updateReviewer Update
12 Dec 2024, 08:27Entering day 3 of no connection, and remembering that YOUR technician cut my connection and you still cant get someone out 2 days later...
AS
Angus S's update12 Dec 2024, 08:27
Reviewer Update
Entering day 3 of no connection, and remembering that YOUR technician cut my connection and you still cant get someone out 2 days later...
AS
Angus S's updateReviewer Update
13 Dec 2024, 13:54This is my 2nd very bad experience with Vumatel. It is telling that through these communications there is not even a little attempt to apologise for the unacceptable actions of your employee, nor for the VERY delayed attempt at getting the line fixed.
AS
Angus S's update13 Dec 2024, 13:54
Reviewer Update
This is my 2nd very bad experience with Vumatel. It is telling that through these communications there is not even a little attempt to apologise for the unacceptable actions of your employee, nor for the VERY delayed attempt at getting the line fixed.