ZG
Zenobia G
1 reviews | Active since Dec 2022
25 Dec 2022, 12:16
Vumatel technical Service Terrible
We have been without fibre for the past 5 days in Erna street Observatory, Johannesburg. We have logged faults as per this ref number: **********, Tuesday, Wednesday, Thursday, Friday and today is Christmas, no feedback and NO contact with a technician at all. We are still working during holidays and urgently need this matter resolved.Afridhost has advised there is nothing they can do, Vuma must do repairs. WE were told that a Vuma technician would be in contact on Tuesday already and still nothing
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Replies (2)ZG
Zenobia G's updateReviewer Update
26 Dec 2022, 09:40Thank you for the reply, but it is the same reply I have received for the past 6 days. Please can I have a date that I will finally have internet? It is not just me on our street it is also another few people who do not have internet
ZG
Zenobia G's update26 Dec 2022, 09:40
Reviewer Update
Thank you for the reply, but it is the same reply I have received for the past 6 days. Please can I have a date that I will finally have internet? It is not just me on our street it is also another few people who do not have internet
Vumatel's replyOfficial
28 Dec 2022, 09:00Good day
Hope this finds you well.
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise if your connection has been restored.
Kind Regards
The Vuma Team
Hope this finds you well.
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise if your connection has been restored.
Kind Regards
The Vuma Team
Vumatel's reply28 Dec 2022, 09:00
Official
Good day
Hope this finds you well.
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise if your connection has been restored.
Kind Regards
The Vuma Team
Hope this finds you well.
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise if your connection has been restored.
Kind Regards
The Vuma Team