Vumatel taking it's time to activate an already installed fibre line

I am been waiting 5 days for my fibre line to be released from the previous isp and activated. I have sent the required lease agreement when requested. I have spoken to Vumatel Support on Facebook and the only response I get is waiting feedback.

I can't fathom to understand that it can so long to activate a line ? I work from home and had to resort using mobile data which in it's own carries costs that are already high.