Vumatel takes over - almost doubles my internet bill with no explanation or apology

I was initially with Afrihost. The deal I signed with them was for a 100Mb up & 100Mb down for a total R560. I was most impressed with the connectivity and support when I did run across issues. I sang their praises and was relieved after over a decade of drama with Neotel and Telkom, I am finally happy with the performance, reliability and cost of my ISP.

Low and behold, a few days I get a message to say I will now be saving R100 because my line was now R1240 and whoop -ti-do I get to save R100 on this. I started typing out a letter to tell them they must be mistaken because I pay a consistent R722 with my 3Gb data for mobile. Checking my statements I found they conveniently almost doubled my billing without a courtesy call or email. The helpdesk got nothing to say besides that this has been communicated, which it hasn't. When asked to see a copy of that communication, they do not have it. When asked to have someone call me immediately, that falls on deaf and ears and when asked for pricing model of current offerings, that too seems to something they have no access to.

So here's the thing, merely because of your service and pathetic ***** ways, you have just lost a customer. Just when I thought there was some company that would not shaft you or lie to you, you show us your true colours. I will be sure to share my experience with the rest of SA and hope you feel the loss in income and growth because of your cheap ways.