VUMATEL: Systemic failure in customer service

Vumatel are incapable of running their affairs and there is systemic failure across multiple systems within the organisation. I refuse to do business with such an organisation. I placed an order for a fibre installation on 2 January 2019. On 18 January, I received a phone call and e-mail confirming the installation would take place on 24 January at 14:30. At that time, the installation people came and left, advising that a separate team would need to come to provision the line. They could not advise as to when the provisioning team would come. The following day, I called the call centre and was advised that provisioning had been requested and that this would take place within five working days. After five working days, on January 31, I phoned again, and was told that there was no record of provisioning having been requested, and that the request would be logged. By February 5th, I had heard nothing and called again. Again, there was no record of any request having been logged and I was CC'd in an email to the installation managers. On February 6th, a team again visited the property to complete the installation. After a number of hours, they indicated that a third team, a maintenance team, would need to visit the site, and that we'd receive an sms confirmation the following day. I received no such sms and called at 15:30 on the afternoon of February 7th. At this point, I was told that a maintenance team had been scheduled for Sunday, 10 Feb at 13:00. It is now after 14:00: I just called the call centre again. This time I was told that the last request logged was closed on February 6th and that there were no scheduled visits. As such, almost six weeks have been wasted - and frankly I have no more desire to have any dealings with Vuma. This is the worst sales experience I've experienced.