BR
Bruce R
1 reviews | Active since Apr 2023
24 Dec 2023, 17:04
Vumatel sux
My provider is CellC over Vumatel. Down in Bryanston since Thursday noon -3 days and counting! CellC helpdesk have no idea when it will be fixed by Vumatel😩. 2nd time we are down this month! Costing a bomb on LTE with ‘the fine print’ indicating no reimbur*****t! Avoid Vumatel- worst (zero!) customer service ever. Cell C is the end provider and they seem to powerless, so avoid them too! Consider avoiding fibre altogether- LTE has fewer points of failure! Can’t wait for Starlink🤔🤔
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
27 Dec 2023, 16:20Good day
Thank you for being in contact with us. Kindly note that we have escalated your query to our support team and your ticket number is *** .
Regards
The Vuma Team
Thank you for being in contact with us. Kindly note that we have escalated your query to our support team and your ticket number is *** .
Regards
The Vuma Team
Best regards,
Vumatel's reply27 Dec 2023, 16:20
Official
Good day
Thank you for being in contact with us. Kindly note that we have escalated your query to our support team and your ticket number is *** .
Regards
The Vuma Team
Thank you for being in contact with us. Kindly note that we have escalated your query to our support team and your ticket number is *** .
Regards
The Vuma Team
Best regards,
BR
Bruce R's updateReviewer Update
01 Jan 2024, 15:27Finally reconnected on Wed 27th around 14h30 - DURING a follow up call to the Helpdesk🤔
End Result is that we were ‘Down’ for ANOTHER 6 days this month (Dec).
The irony is that for several days after the service was restored, we received several calls from the service provider asking us whether the service was working?!
The point is that we have been down for about 12 days this month and CellC /Vumatel provided zero information regarding the fault or an indication of when it was scheduled to be repaired. Our family and guest all had to purchase Data at Online prices totalling far more than our monthly subscription. Just not good enough CellC/ Vumatel! 🎄😩
End Result is that we were ‘Down’ for ANOTHER 6 days this month (Dec).
The irony is that for several days after the service was restored, we received several calls from the service provider asking us whether the service was working?!
The point is that we have been down for about 12 days this month and CellC /Vumatel provided zero information regarding the fault or an indication of when it was scheduled to be repaired. Our family and guest all had to purchase Data at Online prices totalling far more than our monthly subscription. Just not good enough CellC/ Vumatel! 🎄😩
BR
Bruce R's update01 Jan 2024, 15:27
Reviewer Update
Finally reconnected on Wed 27th around 14h30 - DURING a follow up call to the Helpdesk🤔
End Result is that we were ‘Down’ for ANOTHER 6 days this month (Dec).
The irony is that for several days after the service was restored, we received several calls from the service provider asking us whether the service was working?!
The point is that we have been down for about 12 days this month and CellC /Vumatel provided zero information regarding the fault or an indication of when it was scheduled to be repaired. Our family and guest all had to purchase Data at Online prices totalling far more than our monthly subscription. Just not good enough CellC/ Vumatel! 🎄😩
End Result is that we were ‘Down’ for ANOTHER 6 days this month (Dec).
The irony is that for several days after the service was restored, we received several calls from the service provider asking us whether the service was working?!
The point is that we have been down for about 12 days this month and CellC /Vumatel provided zero information regarding the fault or an indication of when it was scheduled to be repaired. Our family and guest all had to purchase Data at Online prices totalling far more than our monthly subscription. Just not good enough CellC/ Vumatel! 🎄😩
BR
Bruce R's updateReviewer Update
01 Jan 2024, 18:06Update: Shortly after posting the above our service went down again. Reported to the HelpDesk and I am awaiting a Ref Number
BR
Bruce R's update01 Jan 2024, 18:06
Reviewer Update
Update: Shortly after posting the above our service went down again. Reported to the HelpDesk and I am awaiting a Ref Number