Vumatel support service not on standard

We have joined Vumatel with the hope of getting the benefit of Fibre. We've been down now for 3 days. Phoning the call center is no help. The phone rings endlessly - there is only ONE number to contact and occasionally someone will answer. We've logged the call on Tuesday morning, 7:30. A technical did show up and according to him Vumatel must reset it on their side. Since then, nothing. After numerous phone calls, holding on and listening to a tape recorder (which by the way costs me airtime) a call center lady told us that the initial call was closed. She cannot reset the unit as the technician suggested and logged another call. Again I need to arrange for somebody to stay at home for whenever they arrive without any notice. In the meantime I had to purchase data on my (very slow but very reliable Telkom bundle) to at least get access to the internet. Vumatel was very quick to start my account but is not delivering any service. Their 48 hours turn around time is a joke. Furthermore, the 'contact us' telephone number on the website 'SUPPORT - speak to a human': belongs to a private person: (https://vumatel.co.za) ********** .