PE
Pieter E
1 reviews | Active since Apr 2019
01 Apr 2019, 13:09
Vumatel Support Performance
I have moved into a property recently with vumatel already installed. When trying to activate with my ISP vumatel is saying I can't as it is registered with the wrong user. They do not want to cancel the package and want me to contact the user to get it resolved. They are the fibre provider and are responsible for sorting this mess out and getting my internet up and running ASAP. This is unacceptable from their side and they always advertise that they are the best when it comes to providing internet. At this point I disagree and I am extremely unhappy
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
01 Apr 2019, 20:52Good day
We sincerely apologise for the inconvenience caused. We will make contact with you regarding this matter.
Kind Regards
The Vuma Team
We sincerely apologise for the inconvenience caused. We will make contact with you regarding this matter.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply01 Apr 2019, 20:52
Official
Good day
We sincerely apologise for the inconvenience caused. We will make contact with you regarding this matter.
Kind Regards
The Vuma Team
We sincerely apologise for the inconvenience caused. We will make contact with you regarding this matter.
Kind Regards
The Vuma Team
Best regards,
PE
Pieter E's updateReviewer Update
02 Apr 2019, 11:35They reply that someone will make contact regarding the matter. And no contact was made as yet. Still not very helpful and no answer to my issue
PE
Pieter E's update02 Apr 2019, 11:35
Reviewer Update
They reply that someone will make contact regarding the matter. And no contact was made as yet. Still not very helpful and no answer to my issue
PE
Pieter E's updateReviewer Update
03 Apr 2019, 13:44Please can I be given an update on what is happening with this
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Pieter E's update03 Apr 2019, 13:44
Reviewer Update
Please can I be given an update on what is happening with this
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Pieter E's updateReviewer Update
05 Apr 2019, 06:56This has been going on for a week no with still no assistance from vumatel to resolve the issue. I recommended that they install a new CPE to correct the issue but they state that it will be at my cost to resolve. However in my opinion the fault is on their side and they need to resolve it
PE
Pieter E's update05 Apr 2019, 06:56
Reviewer Update
This has been going on for a week no with still no assistance from vumatel to resolve the issue. I recommended that they install a new CPE to correct the issue but they state that it will be at my cost to resolve. However in my opinion the fault is on their side and they need to resolve it
Vumatel's replyOfficial
23 Apr 2019, 11:12Hi Pieter
Thank you for taking our call this morning. We are glad your issue has been resolved.
Regards
The Vuma Team
Thank you for taking our call this morning. We are glad your issue has been resolved.
Regards
The Vuma Team
Best regards,
Vumatel's reply23 Apr 2019, 11:12
Official
Hi Pieter
Thank you for taking our call this morning. We are glad your issue has been resolved.
Regards
The Vuma Team
Thank you for taking our call this morning. We are glad your issue has been resolved.
Regards
The Vuma Team
Best regards,