Vumatel - Supersonic BAD Customer Service
My aunt paid for fiber through Supersonic 01 Dec 2022, we follwed up the whole month almost daily , at some point the technicians said they would come at 08h30 they never came. the service is bad in such a way that you wait for about an hour or 2 before a consultant attends to your whats app and still the matter does not get resolved, its a new story every day. We cancelled the order 2nd week of Jan, we have not received our money back, we shared the banking details and they said the money would be refunded in 14 -21 days. we checked and they are now saying they want proof of banking details sent to them so it will be another 21 days to wait . We dont even know if we going to get our money back
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Replies (4)
Vumatel's replyOfficial
03 Feb 2023, 08:50Good day
Please note that we have escalated your request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply03 Feb 2023, 08:50
Official
Good day
Please note that we have escalated your request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's replyOfficial
06 Feb 2023, 08:59Good day
Please provide us with your alternative contact details.
Kind Regards
The Vuma Team
Please provide us with your alternative contact details.
Kind Regards
The Vuma Team
Vumatel's reply06 Feb 2023, 08:59
Official
Good day
Please provide us with your alternative contact details.
Kind Regards
The Vuma Team
Please provide us with your alternative contact details.
Kind Regards
The Vuma Team
's updateReviewer Update
06 Feb 2023, 09:13Mine is *** and my aunt's is ***
's update06 Feb 2023, 09:13
Reviewer Update
Mine is *** and my aunt's is ***
's updateReviewer Update
07 Feb 2023, 17:34Hi, I need urgent help please. one of the consultants from Vuma called my aunt and told her that she CANNOT be refunded her money, she has to re apply again for installation. This is not on PLEASE WE DO NOT want anything to do with Vumatel / Supersonic anymore. I have sent my aunt's proof of banking details its almost two months now since we have been waiting for a refund, its been story after story from Vumatel / Supersonic. Please cancel the order and give us our money back , we cannot be waiting for installation that was ordered 01 Dec 2022 today still. Please contact me *** - Ticket # [SST079936] // Refunds // - I dont understand why this ticket has been closed, when we dont have our money back !
's update07 Feb 2023, 17:34
Reviewer Update
Hi, I need urgent help please. one of the consultants from Vuma called my aunt and told her that she CANNOT be refunded her money, she has to re apply again for installation. This is not on PLEASE WE DO NOT want anything to do with Vumatel / Supersonic anymore. I have sent my aunt's proof of banking details its almost two months now since we have been waiting for a refund, its been story after story from Vumatel / Supersonic. Please cancel the order and give us our money back , we cannot be waiting for installation that was ordered 01 Dec 2022 today still. Please contact me *** - Ticket # [SST079936] // Refunds // - I dont understand why this ticket has been closed, when we dont have our money back !