Vumatel / supasonic fiber internet connection

It's been seven days without internet connection for which I paid for .my internet connection was cut off last Saturday.so when I phoned in , the supasonic agent sent me a link via email and said I should pay for a reconnection so I did but there was no connection.when I phoned in again I was told to wait for two days and I did .two days later ,no connection. I phoned hoping to get help but this is what I got from their agent ."nothing" is either they transfer me to rate their service or to the next available agent .when I finally get someone who Listens to my complaint.they would say they need to right an email to vumatel to fix my connection. which never got fixed .everyday it's been the same story .I'm on my seventh day without connection. I'm actually more disappointed that sad .I had so much trust on the fibre connection but unfortunately it's one those with poor service. I gave the company 1 star because there is nothing smaller than the 1 star