Vumatel - Such horrible customer support!

What a terrible and ongoing horrible experience. Scheduling fiber connection via their own website and here we are going for week 2 and still they are giving me the same excuse over and over. Not even to speak about the 4x calls to their contact center where every-time I have been placed on hold for over 30+ minutes. A technician installed the unit in our house then doesn't even switch it on. Then the agent asks me to connect via LAN to the box and go onto Vumatel's website for some number, WE DON'T EVEN HAVE CONNECTION but they want me to connect. Over and above all of this, they have been at my house (according to them) 3x to do splicing. Yet when you call and ask for a status update, the'll yet again tell you that the splicing needs to happen and they will do it today and you'll be phoned by one of our team members. (Still waiting for those calls Vuma! And all of this in a complex that has been setup and is fiber ready done by Vuma initially.