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ZM
Zabalaza M

1 reviews | Active since Aug 2018

10 Jan 2023, 14:03

Vumatel subotaging my life

I have no wifi for 5 days now and I've lost business and money from missing emails and not being able to communicate with clients. I have called each day to get help and nobody has come to help. What am I suppose to do. I even have a reference number VOX***7. Like what is going Vumatel

0
Replies (6)
Vumatel
Vumatel's reply10 Jan 2023, 15:14
Official
Good day

Thank you for being in contact with us. Kindly note that we have escalated your ticket number to our support team.

Regards
The Vuma Team
ZM
Zabalaza M's update10 Jan 2023, 16:04
Reviewer Update
Please call me then urgently
Vumatel
Vumatel's reply11 Jan 2023, 10:15
Official
Good day

Thank you for taking our call and for confirming that the issue has been resolved.

Regards
The Vuma Team
Vumatel
Vumatel's reply11 Jan 2023, 10:19
Official
Good day

Thank you for taking our call and for confirming that the issue has been resolved.

Regards
The Vuma Team
ZM
Zabalaza M's update12 Jan 2023, 12:01
Reviewer Update
Greetings

I am disappointed at the fact that the fibre worked only for one day and now back to no internet again. What must happen now. What did your team fix that broke again in a day. What is actually going. How much of money and time must we loose before Vumatel gives us a permanant solution
Vumatel
Vumatel's reply12 Jan 2023, 15:35
Official
Good day

Kindly note that we are now experiencing a network outage in the area, The support team is working on restoring all the affected links.
We truly apologise for the inconvenience caused.

Regards
The Vuma Team