Vumatel subcontractors lying about installation and want to rob customers

Vumatel I cant stress how upset you guys have made me this past week. Firstly I had ordered and paid for my package on the 8th of October 2021 through webafrica just like the rest of my neighbours. I received a call to schedule installation on the 19th of October and was told never to miss the technicians as I would move down the list for installation. I took the day off as to not miss them and guess what ...nobody pitched up! After half an hour of waiting outside I then tried to contact Vumatel to see where the technicians are. Getting hold of a Vumatel call center agent took very long and a lot of airtime. The lady said that apparently the technicians were trying to get a hold of us by calling while they were outside my property but we didn't receive any calls or see anyone as I was outside before the scheduled time so of course the technicians **** and just didn't show. I call back the next day again to enquire about my installation and when it will be done and this women tells me the same that I apparently missed the call and the technicians had to leave which was a lie. I asked her what proof she has that the technicians even made a call to me and why do I have to wait another week before someone comes out to me when it wasn't even my fault .I then asked if I could log a complaint ,at this point she says to wait while she will speak to her manager and comes back on the line saying that she will send a technician today after he is done with his other installations. I either wait for that or cancel, those were were her exact words. Chris, one of the technicians shows up nevertheless and informs me that I have to pay a fee for extra material used, something I was not aware of before. I call Vumatel again and spoke to Nkosi who explained to me the procedure and I agreed for it to be billed to me instead of just paying the technicians the cash. At the end of the installation Chris says he is all done and that I need to fill out a form regarding my satisfaction with his work and at this point I was just really glad that it was installed. I then told him about the arrangement I made with Vumatel and he reacted strange as though he was upset. He called Nkosi and confirmed the arrangement went back outside my home.When I ask about how long activation would take he says "Oh no you have a blocked duct and other technicians would have to come out to resolve the issue" He asked me not to put down the blocked duct on form and said that he would add that in his report. I felt that this was very suspicious behavior from him as if he was trying to make money of the extra materials used but when he realised that we called Vumatel he got upset and specifically told us to write good comments for him he told me that my issue would soon be resolved. Also note that chris didn't inform us about the issue until we asked him. Also he took pictures of his installation but not of the problem. His character was extremely sketchy and I couldnt believe that these are the people vumatel I sending to our homes.Now stressed out again I call back Nkosi from the Phoenix team who tells me I have to wait a further 10 days now before technicians are sent out to resolve the issue. I need fibre as I do work from home and have even cancelled with my previous service provider which actually means that I will not be able to work until the issue is resolved. This is utter nonsense because when I signed up I was told that I would be up and running in 14 days and we are beyond that. I dealt with pathetic call center people at Vumatel , their lying technicians and poor service in all from Vumatel. I have even been encouraged by their employees to cancel that's how bad their attitude stinks. I haven't yet because I am desperate and need fibre to work. I have been patient and paid my fees , why can't Vumatel hold up to their end. Truly disappointed.