Vumatel strikes

Worst experience with a fiber installer ever,I've used both openserve and Octotel for other places but vuma is the worst, it all started on Thursday 12th of December when vumatel came to install my line, but wait after the install he said inmust up to 72hours for it to be activated, on tuesday the following week another vuma technician came, to activate the line, after 2 hours he tells me the box is faulty he will have to bring a new one,the next day he came back and tried the new box but still the line was faulty,he then says the guy who installed the line did it wrong, spliced somewhere he should not have and now I will need a whole new reinstall,2 days later vuma tells me the freeze is happening and my problem will only be sorted in January good bye.

Really how you treat your customers? My order was placed in the first week of dec, I don't understand how this even happens, how do your technicians not know how to install a line properly and your customers must pay.

Very disappointing,I'll never reccomend vumatel to anyone,they should rather get fixed lte