RM
Robyn M
1 reviews | Active since May 2021
10 Nov 2022, 13:59
Vumatel stinks!
Why must Vumatel always take forever to find a solution to an escalation? I have a query that was escalated on Saturday 5 November and still there is no feedback according to the ISP and I have checked up every 2nd day. Now they have me canceling my ISP because they don't seem to have an answer either besides saying "the issue has been escalated" Not even worth 1 star required to write this review.
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Replies (5)
Vumatel's replyOfficial
10 Nov 2022, 14:50Good day Robyn M
Thank you for getting in touch.
We are sorry to hear about your experience.
Please elaborate further on what was the query and provide us with the ticket number from the ISP so we can investigate.
We await your response.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are sorry to hear about your experience.
Please elaborate further on what was the query and provide us with the ticket number from the ISP so we can investigate.
We await your response.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply10 Nov 2022, 14:50
Official
Good day Robyn M
Thank you for getting in touch.
We are sorry to hear about your experience.
Please elaborate further on what was the query and provide us with the ticket number from the ISP so we can investigate.
We await your response.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are sorry to hear about your experience.
Please elaborate further on what was the query and provide us with the ticket number from the ISP so we can investigate.
We await your response.
Kind regards
The Vuma Team
Best regards,
RM
Robyn M's updateReviewer Update
10 Nov 2022, 16:24Good day,
Apparently my service has been cancelled. I was told that today. The entire time since Saturday 5 Nov '22 I have been told that it's a glitch on their side (ISP - Webafrica), a payment link must be created, the issue has been escalated and and and. I received this email on 7 Nov '22 that an order has been placed. Order number ***. I received another email saying the order is being processed. To date there is still no feedback. Also yesterday an agent said that the issue has been escalated and an order cannot be placed. So everytime I get a different story and I have chatted to about 5 agents if I'm not mistaken. ***; ***; ***; ***; ***; ***; ***. Correction, 7 agents. Those are all my chat references.
Regards
Robyn Mullins
Apparently my service has been cancelled. I was told that today. The entire time since Saturday 5 Nov '22 I have been told that it's a glitch on their side (ISP - Webafrica), a payment link must be created, the issue has been escalated and and and. I received this email on 7 Nov '22 that an order has been placed. Order number ***. I received another email saying the order is being processed. To date there is still no feedback. Also yesterday an agent said that the issue has been escalated and an order cannot be placed. So everytime I get a different story and I have chatted to about 5 agents if I'm not mistaken. ***; ***; ***; ***; ***; ***; ***. Correction, 7 agents. Those are all my chat references.
Regards
Robyn Mullins
RM
Robyn M's update10 Nov 2022, 16:24
Reviewer Update
Good day,
Apparently my service has been cancelled. I was told that today. The entire time since Saturday 5 Nov '22 I have been told that it's a glitch on their side (ISP - Webafrica), a payment link must be created, the issue has been escalated and and and. I received this email on 7 Nov '22 that an order has been placed. Order number ***. I received another email saying the order is being processed. To date there is still no feedback. Also yesterday an agent said that the issue has been escalated and an order cannot be placed. So everytime I get a different story and I have chatted to about 5 agents if I'm not mistaken. ***; ***; ***; ***; ***; ***; ***. Correction, 7 agents. Those are all my chat references.
Regards
Robyn Mullins
Apparently my service has been cancelled. I was told that today. The entire time since Saturday 5 Nov '22 I have been told that it's a glitch on their side (ISP - Webafrica), a payment link must be created, the issue has been escalated and and and. I received this email on 7 Nov '22 that an order has been placed. Order number ***. I received another email saying the order is being processed. To date there is still no feedback. Also yesterday an agent said that the issue has been escalated and an order cannot be placed. So everytime I get a different story and I have chatted to about 5 agents if I'm not mistaken. ***; ***; ***; ***; ***; ***; ***. Correction, 7 agents. Those are all my chat references.
Regards
Robyn Mullins
RM
Robyn M's updateReviewer Update
10 Nov 2022, 16:28I was on a debit order and didn't think that it would work differently. I was on the voucher before. Thing is, if my service has been cancelled then why is it such an issue to generate a new payment link? Why is it taking so long to place a new order?
RM
Robyn M's update10 Nov 2022, 16:28
Reviewer Update
I was on a debit order and didn't think that it would work differently. I was on the voucher before. Thing is, if my service has been cancelled then why is it such an issue to generate a new payment link? Why is it taking so long to place a new order?
Vumatel's replyOfficial
11 Nov 2022, 13:10Good day Robyn M
We are truly sorry to hear about this.
Please confirm your full address so we can investigate.
We await your response.
Kind regards
The Vuma Team
We are truly sorry to hear about this.
Please confirm your full address so we can investigate.
We await your response.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply11 Nov 2022, 13:10
Official
Good day Robyn M
We are truly sorry to hear about this.
Please confirm your full address so we can investigate.
We await your response.
Kind regards
The Vuma Team
We are truly sorry to hear about this.
Please confirm your full address so we can investigate.
We await your response.
Kind regards
The Vuma Team
Best regards,
RM
Robyn M's updateReviewer Update
11 Nov 2022, 16:35Good day,
3 Crystal way
Rocklands
Mitchell's plain
7785
3 Crystal way
Rocklands
Mitchell's plain
7785
RM
Robyn M's update11 Nov 2022, 16:35
Reviewer Update
Good day,
3 Crystal way
Rocklands
Mitchell's plain
7785
3 Crystal way
Rocklands
Mitchell's plain
7785