Vumatel shoddy non existent service

We had a break in our fibre line, the installation from Vumatel is incredibly ****ty from Vumatel, this is the 3rd time we are calling them for this, they made an appointment with us for 5pm last night after 3 days with no connectivity, they did not pitch for our appointment even after numerous phone calls. We had to leave work for them and they give no help over the phone. This morning I got hold of a manager Nyiko, on a recorded line he assured me the technicians would fix my line today, but couldn't give a time, which is ridiculous because we also have plans, we cancelled our plans to drive to Fourways and nobody pitched, they do not know what service means.