Vumatel - SHOCKING SHOCKING SERVICE

I cancelled DSTV 3 weeks ago with the intention of getting fibre installed and being able to regsiter with Netflix. I went online with WebAfrica and signed up for a 20mb service using Vumatel. ! day later Vumatel called me to schedule the installtion. I was really amazed at how quick Vumatel responded.

The installtion team arrived on the day and installed the line and the terminating device and told me that their system would automatically configure the router and issue WebAfrica the reference to issue me my router and get the service up with 2 days.

Low and behold its now 2.5 weeks later and I have no service. I have spent more than 300 minutes calling Vumatel and have spoken to more than 10 agents each time explaining the situation. I have also had vumtel technicians arriving at my house to test the line and aswell as replace the termination device. I have even spoken to a supervisior who promised me that he would call me this monday to resolve the situation. Low and behold said supervisor did not call me. I spoke to the 10th agent and she assured me that the line would be configured today. Low and behold the line is not configured. I called Vumatel again and waited 55minutes to speak to an agent only to be told that there is an issue on the line. I asked to speak to a supervisor and finally managed to speak to him. I explained the situation and he promised to call me 1 hour later at 16:30. and gues what its now 5pm and no call. I called Vumatel back and the supervsior has left. SHOCKING SHOCKING SERVICE. Vumatel can come and collect their router and fibre.