Vumatel- shocking business model - customer service !!!!

Why when you loose internet connectivity can you not talk to service provider !!! We as pZying customers must liase with Webafrica who have no clue why we don’t have connectivity and we can’t talk to Vumatel .same for Cool ideas etc .been told I must wait 3 days before we can escalate the matter . Who can stay home for 3 days and not work . Not acceptable response . Time to move to Telkom !!!!