Vumatel - Service, what service?

I live in an area of Pietermaritzburg known by Vumatel as Ockerts Kraal and my ISP is MWEB. In March 2023, the municipality ripped up the Vumatel cables whilst repairing a burst water pipe.

Vumatel spent 3 days doing temporary repairs but advised that the cables would need to be re-floated, this didn’t happen immediately. In June, a second burst municipal water pipe and its subsequent repair, damaged the cables again and this time Vumatel did repairs and re-floated cable (or so they say).

Since then, we have daily outages lasting between 10 minutes to an hour at various times of the day and night.

Vumatel say that I need to log a call with my ISP to have a “ticket” opened which I have done a few times but I can’t keep phoning them on a daily basis to have the issue sorted out.

I have reached out to Vumatel via social media and via their social media email *** and they too have not been of any assistance.

Vumatel does not take any calls from the general public and it appears that managers and senior members of their staff are a protected species as no one is allowed to speak to them. Even the Vumatel website passes the buck to the ISP.

This is unacceptable service.