AK
Ashley K

1 reviews | Active since Jan 2014

03 Mar 2018, 13:18

Vumatel Service- Terrible!

I've been waiting 5 months for someone from installations to call me. Every time I call Vumatel they say I have to wait for installations. I've been waiting almost half a year!!! There are installation teams right now on my street, a few houses away.

This is ridiculous. No one from Vumatel can or wants to help me. I called now and they said call again on Monday.

Vumatel clearly does not care about customers or customer service.

0
Replies (1)
Vumatel
Vumatel's reply05 Mar 2018, 07:36
Official

Good day Ashley,

Thanks for taking my call. As per our telephone conversation, we will get the scheduling department to make contact with you and book and installation. We sincerely apologise for the service that you have received thus far and we will get the issue sorted.

Kind regards,

The VUMA Team