Vumatel Service Sucks

I ordered a Fiber Line to Home on the 3 November 2018 from Cell C, who was running a promotion. The fiber line is with Vumatel. 4 weeks ago I called both Cell C and Vumatel asking as to the progress of my Line installation and the answer from cell C was that if 6 weeks had not been exceeded there was not much they could do as Vumatel had not exceeded their SLA. Vumatel's answer to me was that they were provisioning my Line. I called again on Monday and sent an email to Cell C asking about my installation, that I had to Pay my 1st Months subscription upfront. Vumatel told them that my line is being provisioned before they can do installation. I have again queried this with Cell C today and I cannot get any answers. Vumatel is just useless I wonder what their service is like after installation. They always tell me that the calls are recorded which I am so happy with but when you ask the progress they cannot tell you anything. My next step is lodging this with the Consumer ombudsman.