1 reviews | Active since Jul 2011
Vumatel Service Ranks with the worst I have ever encountered.
<p>Where do I start? Is it your pointless telephonic support? Is it perhaps your rather lazy and ill equipped technicians? Im not sure, its hard exactly to guage and I can only assume that your business model relies on the lack of competition once you have invaded an urban area. Anyway my line, after reinstallation, after being down since last week has yet to be spliced and connected to the CPE box even though the technician that installed the line promised that I would see someone within half an hour. After countless days taken off to meet up with your people who never arrive or arrive late, and hours wasted speaking to your so called "Vuma-heroes" we have still yet to be connected.</p> <p> </p> <p>Congratulations on showing me that for all the moaning I have done about Telkom over the years that it can be worse. They're a semi state run institution so... what's your excuse?</p>
Good day Mallory,
We apologise for any inconvenience caused and understand your frustration.
Kindly note that we have escalated your issue to the Installation Managers. We will be in contact with you regarding feedback on your fibre connectivity.
Should you require and further assistance, please would you kindly send an email to *** so that we can assist you.
Apologies again.
Kind Regards,
The VUMA Team
Good day Mallory,
We apologise for any inconvenience caused and understand your frustration.
Kindly note that we have escalated your issue to the Installation Managers. We will be in contact with you regarding feedback on your fibre connectivity.
Should you require and further assistance, please would you kindly send an email to *** so that we can assist you.
Apologies again.
Kind Regards,
The VUMA Team
