Hellopeter
Share Your Experience
MM
Mbali M

1 reviews | Active since Jul 2024

02 Jul 2024, 11:55

VUMATEL SERVICE PROVIDER REFUSES TO REFUND ME MY MONEY!

I signed up for Vuma fibre on the 11 May 2024 via a whatsapp line ***. I got this number from a friend who recently had her installation done accordingl. I spoke to someone by the name of Shazia who confirmed that there’s coverage in my area after I provided her with my address. She then went further and advised me that in order for installation to be done, I need to make payment of the package I want which I did on the very same day via Easy pay on my Capitec app, of R399.

On the 16th May 2024, the technician’s cam and couldn’t install anything and they said there’s no coverage in my area and I should get a refund via my SSD/service provider which goes by the name of SDV.

Since the 16th May 2024, I’ve been asking these people to refund me my R399 since the installation was not done. The number they use is *** which is only on whatsapp and calls do not go through. They first said refund will be done in 21 working days, then they said it will be done in a month. Till today I have not received a cent. They don’t even ask for my banking details, they just keep telling me that the accounts department is busy with it and I will get my money back soon with no exact date provided.

I asked for their office address and just got a response that says "Sandton", the person did not want to share their office location. I suspect I’m speaking to the same person who keeps giving different names pretending to be different people. Then if you don’t respond to their chat in 5 minutes, they disconnect the chat meaning I have to start all over again and wait for someone to actually speak to me.

Vuma seems to not care about this as I’ve called, and they keep referring me to these people from SDV. Can Vuma please intervene as this company is refusing to refund my money back.

0
Replies (4)
MM
Mbali M's update02 Jul 2024, 14:47
Reviewer Update
You guys were very quick to respond to this but you didn't read. I mentioned there that I've been following up with this people. They work using your name. Surely as a company you should investigate and fight to stop these people from ****ming other. I'm going to complain about Vuma until I get my money back. This was a service I need from you guys. This ISP called SDV is not giving me my money back!!!
MM
Mbali M's update10 Jul 2024, 07:09
Reviewer Update
At this stage I'm so tired of all the lies from Vuma and it's ISP. I want my refund. No agent has contacted me as promised so clearly I'm not a priority here but you guys are very comfortable working with ***** ISP's... why must I beg for something that I paid for. Can I just my money back please.
MM
Mbali M's update11 Jul 2024, 17:51
Reviewer Update
Vuma!!!!! can I please get my money back. You guys are full of lies. I'm going to post about this on all social media platforms and warn everyone about this if I don't get assisted. You guys are ****** and you also work wit ISP's who ***** people's monies
MM
Mbali M's update11 Jul 2024, 17:54
Reviewer Update
You guys are ****** honestly. I've been hearing a lot of complaints about this company but i wanted to give it a chance, now my R400 is gone. I will not rest until I get my full refund back since the agent you promised will call me hasn't given me a call till today, and there was no installation done because your agents **** to me and said there's coverage just so I can make payment whereas there's no coverage. I WANT MY MONEY BACK.