Vumatel service provider for Vodacom,does not know where their infra-strcuture is?

I have signed a vodacom contract in 28 June 2023,to have a Vumatel fibre contract through Vodacom/Vodacom supp**** a LTE 4G and router on 03 July 2023,and informed wiythin 30 days the fibre will be installed.I have been contstantly having problems with the LTE.From the 09 August 2023 the LTE totally stopped working.10 August 2023,i phoned Vodacom,did troubleshooting,but to no win.Then a follow on fibre i was told my area does not have fibre infra-structure.Again i said to Vodacom how can my neighbours have vumatel and i dont have infra-structure and we are in an estate?Now no resolution,no manager to escalate to,just a ball game between Vodacom and Vumatel????Frustrated Day 3 no internet????