Vumatel service non-existent

I requested a data package with Vumatel at the beginning of November. A router was delivered and I tried to contact Vumatel to arrange for the installation. I would continously get disconnected when I called them. I contacted Afrihost and according to them Vumatel has to upgrade their system but no can give me a time frame. Now Afrihost is billing me for the router because they claim the service is cancelled yet Vumatel according to them has no ports available. Vumatel has delivered the router but made no attempt to contact me or provide any answers up to date. I cannot use someone else because Vumatel are the only ones installing the fibre in Boksburg,Parkhaven. This is the worst service ever. Vumatel should be stopped from providing a service.