Vumatel service is the worst yet

My Internet connection went down on Friday I contacted my ISP who assured me that it was a Vumatel issue. They contacted Vumatel on my behalf and gave me a reference number isp-123028. I tried calling Vumatel on numerous occassions, at my expense, to find out what the issue was and when it would be resolved. Vumatel gave me one excuse after another. They assured me that they had technicians on site working on the issue and it would be resolved shortly, they kept saying. On Saturday I was told it would definitely be resolve before the sunset on Saturday night. On Sunday I was told that they were still working on the issue. On Sunday afternoon I was advised that it would be resolved on Monday. Today is Monday I can only hope. With a company of this size I would expect that there would be a backup route that would be able to take the traffic while they work on the route that is faulty. I finally got a SMS last night advising of the issue which was the first communication I received. I was also advised that Vumatel has a 72 hour turnaround time. If I was running my business from home it would be the same as cutting my power as Eskom does all the time. Should I expect this same service going forward ? The service is the worst I have received in a very long time and when calling the helpdesk they have no idea of what is going on so they are forced to give an answer which they hope will satisfy the customer. We are in an age of technology and growth and reliance on companies like Vumatel to offer an uninterrupted service for which we pay a lot of money. Vumatel your service really needs to be relooked at and if you are going to be down for 72 hours, then at least warn your customers