Vumatel service is the WORST!

Good Morning

I need some assistance with Vumatel I paid installation fee on 26 June 2024 the and they advised they would come that same weekend to install it, no one showed up. I escalated again they called and advised they would come and again no one showed up I have been sending emails and chatting to their useless bot on watsapp and following up with the agent that assisted me she also doesn’t know what is going on. I need assistance and we need internet acces.Even last week the vumatel came to install at my mum’s friend who app**** way after her , my mum asked them to assist her they told my mother they won’t be able to assist her, which didn’t make sense.

This is the reference number they gave me after payment was made, ***. Vumatel doesn’t understand business and doesn’t take care of its clients. I have basically paid for a service that I haven’t received we approaching month end now and still nothing.

Please advise me on how I can go about this as I’m really just helpless.