Vumatel service is horrible

My Fibre was installed on 3 December 2020 and my fibre is still not active. Its been almost 10 days since the installation took place and the LOS light is still blinking red. Since then i have phoned the vuma support line multiple times per and since Wednesday 9 December i have been assured that my fault has been escalated to the technical department and that they will call me. Nobody contacted me and everytime i call to find out what the progress is they say someone will contact me. On Wednesday 9 Desember i was advised that a technician will come to fix/finish the installation within 72 hours. Its been 72 hours and still i'm without fibre. I called on Thursday again and they said that it rained so they were unable to come but they will come the next day. Still nothing. I phoned again this morning 14 December and the person told me that there was no ticket logged and there is no active issues on my profile. She also said that nothing has been escalated. If I call the installer that was here he tells me the whole parys fibre network is down which is untrue as several neighbours had their installations done and the same day it was active and still is active today. How can everybody I talk to at vumatel have a different story. This is POOR service. Everyone says sorry for the inconvenience but nobody helps me. When i ask to talk to a supervisor the answer is that they are still not at the office. This is the worst service ever!