Vumatel service is **********

No fibre connectivity since 29 March. Logged a call on Thursday and was told a technician would be assigned and it would take 48 hours to resolve. I phoned twice yesterday and twice today and still no joy. It is way past the 48 hours and we are still awaiting a technician. Apparently I am told that it will be fixed today and that the technician works until 22h00. Karabo, call centre manager has promised to call me back and update me. The last time this happened we were off for more than a week. The level of support is nothing short of disgusting. How can you give out SLA's if you can't meet them? Where is the real managment behind Vumatel? They hide behind a call centre fielding calls from angry customers.