Vumatel service is atrocious

Horrible service. They left us without internet for 3 months when we moved. Only credited us for one... a few months later. They left us without internet for a month! Ive contacted someone twice a day for almost 5 weeks. Thats how long it took for some assistance. They refuse to let us speak to any managers unless the problem is already sorted. I have proof and references of over 15 agents who just lie and give people the run around without knowing. They let you do tideous work whilst they just blame everything on an area outage. Mind you. Even with proof, they tried to only credit us back for 6 days only. The last two agents that i dealt with saw that the power outage shows 2 days only yet they were telling us for a month that it was out and wants us to pay for a service not rendered. Infact, mostly its paying for a non existant service. Area workers sign off that everything is fine when them nor the technicians actually do their job to find simple problems. There is no supervision or proper monitoring for the rude agents who clearly dont know what theyre doing. This is a ****ming business. They purposely lie to clients. The agent knew the outage was for two days and till date refuses to email me on how they gave me the run around. They claim things that arent in any contracts or procedures because i havent signed anything that says they can charge me for nothing. They never make appointment times and think just popping up is appropriate but its better than nothing cause their workers lie and say they were at the houses but not even the cameras captured them. They ignore proof and play on clients finances because they dont know the truth. And the managers encourage this because all of their agents are allowed to do this. All of the references for open tickets, they claim they dont have until you yourself prove it. ( basically doing their jobs with the data) . This company and its people are legally trying to **** people by giving incorrect information and pinning their faults on the clients! Horrible service. Horrible internet connectivity. Horrible technicians who do the bare minimum! Horrible managers who manage nothing. Just bad over all