Vumatel SERVICE is ATROCIOUS

Vumatel is a **** I tell you.

When your connection works its fine HOWEVER when you have issues that when you see how atrocious their customer service is. I've had 2 connection issues I have experienced with them over a period of 10months. Last year in September I experienced my first issue and they took well over 2weeks to resolve my issue. I was past from pillar to post after numerous calls still had no one contact me. I was lucky to work from home and a technician arrived at my door to fix my issue almost 3weeks into my issue.

I asked to be credit for my downtime (mind you i didn't ask for compensation for the expenses i incurred cause i work remotely and i had to purchase my own data during this downtime). This refund was approved however i still have not received it TILL NOW.

Now onto my 2nd connection issue. I again had the same connection issue again and this time on the 29th of December 2023. I contact WebAfrica and they advised that the issue has been logged. Received the references and email to confirm. Guess what again my issue still not resolved TO DATE.

I have made numerous contacts to WebAfrica because this time VUMATEL decided to change offices and they don't have contact details listed and all their numbers are not working. Since the 29th I have been in contact with numerous agents from WebAfrica and they can't seem to give me any answers.

1st it was "my issue has been escalated to the Regional team" as it was past the 72hour SLA deadline.

2nd it was - it was "Vumatel" left a message on the 10th of January (mind you this is almost 2weeks into my issue) that they can't send technicians to my area due to safety reasons.

Then they sent a team to my house who didn't seem like they knew what to do cause they just looked at my router and my connection and stated that they couldn't fix it. They confirmed that they will have to get another team to come and fix my issue. This DIDN'T happen.

Another team was sent 1week after BUT to CHANGE my cables (this team apparently don't fix connection issues). AGAIN this team stated that they will send another team to my house. This AGAIN DIDN'T happen.

Its been 4days now and I contacted WebAfrica and guess what they said NOW... Due to safety reasons the team couldn't work in my area and that they are now slowly resuming their service to my area. WHAT???

Right now all I can confirm is that Vumatel is a ****. I'm sitting here typing this review frustrated cause I have no WIFI connection, I lost a lot of money cause i use Vodacom and the data purchases I had to do this month is ridiculous and with loadshedding ive had to go into the office to work which is also an expense whereas at home I have a UPS so loadshedding didn't impact my WIFI connection.

I'm just disappointed at the lack of service, care that Vumatel shows their customers and just the utter disrespect.

My advise to you is you're thinking of using Vumatel services TRUST me PLEASE don't.