Vumatel service is ****

So I signed up with mweb for Fibre I was asked to make a payment in order for installation to take place which I did as my wife has to work from home due to her company getting burnt. So the payment was made on the 1st of August 2021. The installation then was scheduled for the 11 August 2021. Which a team came out ran some cables and informed that there is something missing from the box outside my yard. Another team came out a week after that. And they said a cable is damaged and someone will be in touch. Every day since then my wife and. I have been in contact with them trying to sort this issue out. Today a guy Bradley from vumatel says. That 1 of the neighbor's are building and they damaged the cable and they referring the matter to the municipality. And will be in touch with me. So I want to know if the municipality is my ISP or is it mweb/Vumatel. So it will be really great if someone get this sorted out ASAP