Vumatel service highly questionable

Hello Peter. I am really annoyed at the service I have received from Vumatel. I have been with Vox now for 3 years and we received notification that Vumatel will now be involved from May 2021. As I am working from home, I have been getting sudden wi-fi interruptions despite Vox replacing my device which suggests a problem with Vumatel fibre.

I logged a call yesterday evening as my internet was down for several hours & as usual, Vox attended to me timeously & previously, Vox & SADV have responded appropriately to my urgent matters. I followed up at 8am and just followed up now, still no feedback from Vumatel except the matter is under investigation. It was clear yesterday evening that Vumatel has to send a technician out yet there is no sign of any scheduling of this visit to fix the issue. It is not a surprise that Vumatel has eliminated any direct contact with the clients & makes use of a ticket system via Vox.

We are being highly inconvenienced losing additional money, time to be able to work during the day. We cannot even work after hours, let alone access wi-fi for entertainment etc & meanwhile the monthly premiums have significantly gone up.

I really hope that Vumatel does come through and send a technician today otherwise this is just confirmation of my bad, unacceptable experience I have experienced with them this far.