Vumatel service

Been without my fibre since 09/12/2022, logged a ticket with my ISP stating a vumatel technician will come out. Almost a full week later I have not been contacted by any technician. Whenever I contact my ISP all they can say is they have escalated the ticket, of which I eventially asked for the Vumatel ticket. Sent a message to the complaints email (because there is no direct line to contact Vumatel directly on) where a consultant states they have escalated it to a technician. I attempted reaching out to their tweeter page where they state the ticket should be allocated to a team, surprise, surprise no contact has been made. Simple questions like TAT for a ticket has no answer, I have emailed the consultant who now too has gone quiet just as their social media team has, and I am still without connection and not a single call from a tech, and because they so isolated no where else to further escalate. Worst service ever experience by any company.