Vumatel Service Delivery is the Worst and There is Nothing You Can Do About It

Vumatel's customer service in none existent, I have been having fibre connection issues for as long as I have had fibre with them and there is still no progress. I am currently sitting on 24+ hours of no internet connection. It took them over a week to activate my connection after I have paid for it and once it was activated it's just been bad. If you are planning on buying a house or renting a place, first check if Vumatel is the fibre provider or else you will be stuck with them forever with no alternative plan. I am literally considering just moving because of how bad their service has been over the past 5 years. What makes it worse is that you nor your ISP can call a single person from Vumatel, they just keep saying that they logged a ticket and we should wait for 24 to 48 hours for the issue to be resolved and once that 24 hours arrives they close your ticket as resolved, without resolving the issue and then you need to log another 24 to 48 hour ticket. What's sad is that they have monopolised our area and there is nothing you can do but move.