Vumatel service atrocious

We placed our fibre order in March this year. When querying the status it was always the same response, they are experiencing problems. Eventually on Saturday, 30 June one of their "partners" came and did the installation to the home. We were told it would take 48 hours to configure before being active. Today and after numerous calls nothing is happening and every time I get a different answer. When I spoke to one of the consultants on Wednesday I was told they would have to do a manual configuration and this would take another 24-48 hours. When I called today the consultant says he cannot tell me what is happening but has mailed the department and would provide an update. Furthermore, when you call you are told to hold and they would check with the relevant department what is happening - I have made 7 calls, with 6 of them being cut off while on hold and only one remaining "live" as the lady did not put me on hold.