Vumatel service

So I woke up on Saturday to no internet connection. I called vodacom as they are the ISP. At least 3 times a day from Saturday I am calling Vodacom, a ticket was logged so Sunday technicians came out they said we must wait for Vumatel there is nothing that they can do. Yesterday (Tuesday) they came and still nothing we must wait for Vumatel for confirmation to replace the box. So for 5 days I am without any internet connection. I work from home so I have to buy data to continue to work, yesterday I missed a meeting in loadshedding because my hotspot didn’t want to connect this is costing me al lot of money and in the meantime they’ll expect me to pay a full month's premium not taking into consideration how much it's costing me.This is ridiculous honestly. I cannot contact vumatel directly, can someone from Vumatel please contact me to arrange a time to fix this, I am at the point where I want to cancel everything. I am paying every month and this is the service.